Appointment Policy

What to do if you can't make your appointment.

Missed Appointments

When an appointment is booked that time is set aside for you - and ONLY you.   Please try to arrive at your appointment on time as there may be other appointments scheduled after you.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly and prevent us from catering to other clients.

If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, I would kindly ask that you pay half the cost of the treatment as booked.

Cancellations

In the event that you are unable to keep your scheduled appointment, please contact me by phone at 613-449-0060  or email massage@annettegrayjackson.com at least 24 hours prior to your appointment. If I do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

When there are circumstances that are out of your control (sudden illness, family emergencies,  poor weather conditions, etc.) an exception to the above policies can be made.